When mediation is not possible, or consultation is preferable, consultants work with you to explore the conflict and potential steps toward resolution. Conflict consulting provides participants with an opportunity to explore their perspectives about the situation while assisting participants in developing their own constructive strategies and action-plans. Participants will be given the opportunity to develop skills and consider tactics that may help them develop their own solution. The consultation takes place in a private and confidential setting and participants are encouraged to be honest and open in exploring possible solutions. Conflict consultation can be used in almost any dispute and can help the participant move toward a solution.
Conflict assessment helps parties determine whether an issue or dispute is appropriate for dispute resolution or consensus building. An assessment provides an opportunity to clarify the issues in the dispute, choose or design a dispute resolution or collaborative problem-solving process, decide who should participate in the process, and determine the costs involved. The assessment is conducted by a neutral who is skilled in convening parties and designing dispute resolution and consensus building processes.
Dispute Systems Design
Dispute systems design is a process that helps organizations to develop policies and programs to better manage conflict, both internally and externally with stakeholders. System design experts consult on how to launch conflict management programs, deal with organizational resistance and constraints, ensure that the design fits the larger organizational culture and regulatory scheme, motivate people to use the system, and evaluate the system to determine if it works. The design process involves consulting the legislation, regulations and rules under which the dispute resolution system will operate; assessing organizational systems and goals; interviewing employees and stakeholders; facilitating collaborative and participatory design processes; preparing policies, procedures and forms; recruiting and training neutrals; and orienting agency or court staff on how to effectively use the dispute resolution program or system.
For more information, contact CRC at 612-822-9883.